Operational Management
As an Assistant Golf Professional, I have gained invaluable experience refining operational procedures to create a successful and efficient golf experience.
Operational Experience
With a background in private club operations and a passion for delivering exceptional member experiences, I’ve developed a well-rounded approach to managing the many moving parts of a golf operation. From systems and innovation to budgeting and staffing and day-to-day service, I strive to lead with purpose, clear communication, and a member-first mindset.
Systems & Innovation
Evaluating and improving operational systems is a key part of running an efficient and forward-thinking golf operation. I have experience identifying outdated processes, researching modern solutions, and leading implementation from start to finish. At Blue Mound, I recognized that our manual tee sheet billing process—writing down charges by hand and entering them individually into the POS—was inefficient and time-consuming. After researching alternatives, I created a detailed proposal and gained executive committee approval to implement Whoosh, a tee sheet management platform designed for clubs.
This was a monumental shift for the club, which has long prioritized its tradition of “no tee-time, walk-on” golf and had been hesitant to adopt new technologies. I was careful to preserve that tradition by configuring the system for internal staff use only—members never saw a change in their experience. The result has been a more streamlined operation, allowing staff to focus on service and providing data-driven insights on guest fees, restricted times, and course usage.
Budgeting
Fiscal responsibility is key to sustaining club success. I have experience monitoring expenses, analyzing financial performance, and making data-informed decisions to support operational goals. Whether managing tournament budgets, evaluating merchandise margins, or identifying areas for cost-saving without sacrificing quality, I look for opportunities to enhance efficiency and value for members.
Staffing & Training
Success in staffing starts with clear expectations, consistent communication, and a commitment to team development. I believe in creating a positive, collaborative environment where staff feel empowered to take ownership of their roles. By providing hands-on training, mentoring, and feedback, I aim to foster a service-minded team that takes pride in representing the club.
Outside Services
As the frontline of the golf operation, Outside Services play a crucial role in setting the tone for the member and guest experience. I have experience leading a proactive, service-oriented team that anticipates member needs, provides warm welcomes, and ensures every guest feels valued.
